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Delivering Happiness: A Path to Profits, Passion and Purpose |  | Author: Tony Hsieh
Publisher: Hachette Audio
List Price: £24.99
Buy New: £15.59
as of 9/9/2010 04:41 BST details
You Save: £9.40 (38%)
Rating:  5 reviews
Format: Audiobook
Media: Audio CD
Edition: Unabridged
Number Of Items: 8
Shipping Weight (lbs): 0.6
Dimensions (in): 5.7 x 5.3 x 1.6
ISBN: 1607882302
Dewey Decimal Number: 658.409
EAN: 9781607882305
Publication Date: September 30, 2010 (In 21 Days)
Shipping: Eligible for FREE Super Saver Shipping
Availability: Usually dispatched within 24 hours
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| Customer Reviews:
"First, they ignore you, then they laugh at you, then they fight you, then you win." Mohandas Gandhi August 10, 2010
Robert Morris (Dallas, Texas)
In this volume, Tony Hsieh (pronounced "SHAY") shares all of the business lessons he learned from success and (especially) from failure prior to and then during his association with Zappos.com, first as an adviser and investor in 1999 and then as CEO, a position he continues to occupy after the acquisition of Zappos by Amazon in 2009. He has organized the material in this book as follows: "The first section is titled `Profits' and consists mostly of stories of me growing up and eventually finding my way to Zappos...The second section, `Profits and Passion,' is more business-oriented, covering many of the important philosophies that we believe in and live by at Zappos...The third section is titled `Profits, Passion, and Purpose.' It outlines our vision at Zappos for taking things to the next level, and will hopefully challenge you to do the same." As Hsieh explains, the name Zappos is derived from the Spanish word "zapatos" meaning shoes. The company's gross sales exceeded $1-billion in 2009.
As I began to read the book, I was especially interested in sharing Hsieh's thoughts about subjects such as these:
Why he sold a company he co-founded, LinkExchange, to Microsoft
Why he became involved with Zappos initially
Why he agreed to become CEO
What the drivers of Zappos' extraordinary growth have been
How Zappos has differentiated itself from its competition
Why Zappos offers $2,000 to some of its new hires to quit
How and why everyone in the company is customer-centric
Those who have had the greatest influence on his development as a leader and manager
Why he agreed to have Zappos acquired by Amazon
How both he and Zappos have been able to retain an entrepreneurial spirit
Near downtown Dallas, we have a Farmers Market at which some of the merchants offer sample slices of fresh fruit. In that same spirit, I now offer three brief excerpts that suggest the thrust and flavor of Hsieh's insights.
"One day, I woke up after hitting the snooze button on my alarm clock six times. I was about to hit it a seventh time when I realized something. The last time I had snoozed so many times was when I was dreading going to work at Oracle. It was happening again, except this time, I was dreading going to work at LinkExchange." He was co-founder of a company whose culture, over time, had changed from an "all-for-one, one-for-all" team environment to one that was now "all about politics, positioning, and rumors." (Page 48) Hsieh realized then that the most successful organizations are those whose people love what they do and do what they love.
After Zappos was literally "saved" by a line of credit provided by Well Fargo Bank, Hsieh sent an email to Zappos' employees, vendors, and friends. After citing the increased sales (from "almost nothing" in 1999 to $32 million in $32) and noting that the company is "on track" to reach $60-65 million in 2003, he warns against carelessness and overconfidence. Zappos will continue to be customer-centric, not because it has to do it to achieve shirt-term results but because "we believe that in the long run, little things that keep the customer in mind will end up paying huge dividends" to everyone. "There will be a lot of changes ahead as we grow, but one thing will always be constant: our focus on constantly improving the customer experience." On this very special day. Hsieh reaffirms the company's commitment: "Deliver WOW Through Service."
Whenever asked what he would have done differently if doing Zappos all over again, Hsieh responded, "I do wish that we could have done things faster." He makes that point again on another special day when he sums up everything in one sentence: "Getting married to Amazon will allow us to fulfill our vision of delivering happiness to the world much faster... To me, that one moment [of celebration and appreciation] represented success far beyond what I could have possibly imagined would be achievable ten years ago...[The moment signified that] half intentionally and half by luck, we had found our path to profits, passion, and purpose. We had found our path to delivering happiness."
True to character, Hsieh devotes the final chapter of his book to his reader to whom he speaks directly and frankly, asking tough questions and making practical suggestions because he is determined to help his readers - as he continues to help Zappos colleagues - to find their own path to profits, passion, and purpose...a path on which they can also "deliver happiness."
Very usefull for everybody in B2C and e-commerce August 6, 2010
Dahlberg Anders (Sweden)
I found this book both inspirational and useful. Tony gives solid advise and leads by example. The importance of good customer service is explained in a very simple way. The importance of culture and an open mindset is also illustrated nicely. I would recommend this book for everybody who works with B2C.
Receiving Happiness July 24, 2010
Paul Moody (Lands End)
Excellent and inspiring.I wholeheartedly recommend that you buy this book; it isn't simply about the business of Zappos. It is more about how to structure a community where engagement and enjoyment of life with a desire to help others infuses our daily conduct. Buy it! Just buy it.
Delivering Happiness July 16, 2010
RichardSaupe
0 out of 1 found this review helpful
I found this audio version fantastic to listen too well spoken and extremely funny in parts.
what can I say loved it and was motivated by the content.
best of luck!
 WoW...feeling happier... but had lot more expectation July 13, 2010
Ashutosh Jhureley (Hemel Hempstead, UK)
6 out of 7 found this review helpful
Delivering Happiness is very simple, easy to read, funny and fantastic book. After I finished reading the book, I had a very nice feeling, was happier but I was expecting more, lot more material.
In this book, Tony writes from his experiments as young entrepreneur to creating a successful business model based on (simple) core values. He narrates his experiments with worm farm, photo button and pizza business as a boy; his stint with oracle that ended with setting-up LinkExchange as young entrepreneur; his learnings from LinkExchange deal with Microsoft ($265 Million) and as investor; his experiences (and experiments) in building $1 billion Zappos brand in less than 10 years from nothing and finally Zappos "marriage" with Amazon ($1.2 Billion).
He also writes about personal experience and learnings on the way as a kid, in school, at university, first job, raves and parties, hikes and marathons, hiring and layoffs..
Book is very good initially but as it progresses, looses kind of plot and appears to be over hyped. It seems to pass on the message of self-glorification and suggest "my way is high way". This pretty much could be Tony's style, which he has proved to be successful.
Still it is true (as Tony mentioned in closing lines) this book can potentially help you:
- make your customers happier (through better customer service) or
- make your employees happier (by focusing more on company culture) or
- make yourself happier (by learning more about the science of happiness)
Good: written in very simple language unlike other business books, with lot of humor and real life examples, fast-paced, will force you to think, motivational and inspiring.
Not so good: seems like selling self or company, appear incomplete at places, could have been much better, unnecessary sarcastic humor
Must read for at least to be entrepreneurs. Lot of things could be grabbed from Tony's experiences learnings.
-- ashutosh jhureley
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